This course offers participants the opportunity to learn useful skills in providing exceptional customer service.
You can expect to better understand the impact the customer service role has on an organisation, and further increase their engagement and motivation. Participants will also gain knowledge on improving communication, listening and problem-solving skills.
Any individual looking to learn more about delivering good customer service
English or Malay Language proficiency
Long Tracks: Yes, you will! The certificate will be issued by Redbeat Academy and endorsed by Google Cloud.
Byte Sized Courses: Yes, we will award you with a certificate for all byte sized courses with ten (10) learning hours and above. The certificate will be issued by Redbeat Academy and endorsed by Google Cloud.
BINA Digital: Yes, we will award you with a certificate upon full attendance of the program. The certificate will be issued by Redbeat Academy and endorsed by Google Cloud.
Your certificate is recognised by the industry which is sufficient to land you a job. If you stand out, our trainers may recommend you to companies within the airasia and Google Cloud ecosystem, or their extensive network of businesses.
You may drop us a message at Contact page. Our team will reply to you as soon as we can. Our working hours are 9am - 6pm on Monday to Fridays therefore do expect a slight delay in reply over the weekend.
Currently, we accept online bank transfer & credit card payment.
Yes, we do! Kindly refer to the Resources page. We have conducted free introductory sessions via our YouTube channel where you can watch it anytime and anywhere.