Deliver Impactful Customer Experience

4 Hours
Study Mode
Part Time
Study Type
Start Date
Not Available
RM 399
Understand the impact that the customer service role has on an organisation, further increasing their engagement and motivation.
Upcoming Course Dates
Coming Soon!
Charles Cabrini Armstrong
Charles has 31 years of experience in the aviation industry with a career spanning several roles from ground operations to cabin crew, training instructor and cabin in-flight auditor. These experiences have built a strong foundation in customer service training for Charles, especially on soft skills in people management. He holds various certifications including Virtual Trainer by AirAsia Malaysia under Civil Aviation Authority Malaysia (CAAM) 2021, Behavioral Consultant (DISC Personality) 2017, Human Resources Development Fund (HRDF/PSMB) Train the Trainer Certification 2016, Trainer by Focus Learning 2015 and Nero Linguistic Practitioner & Coach (NLP) 2014. Charles is very passionate about training people to provide high quality customer experience especially for ground operations, as well as enjoy teaching wellbeing techniques and knowledge to others. He continues to practice a strong cooperation concept between himself and his students to achieve the best in his classes.
Course Details
What to Expect

This course offers participants the opportunity to learn useful skills in providing exceptional customer service.

You can expect to better understand the impact the customer service role has on an organisation, and further increase their engagement and motivation. Participants will also gain knowledge on improving communication, listening and problem-solving skills.

Who Should Attend This Course

Any individual looking to learn more about delivering good customer service


English or Malay Language proficiency

Course Outline
General Program
  • Understand the needs and importance of good customer service
  • Personality enhancement
  • What you think of yourself vs. What other people think of you
  • Persuasive speaking skills
  • Clear communication skills
  • Listening skills
  • Self-awareness and self-regulation
  • Social skills
  • Know your customers
  • Internal vs External customers
Course Dates & Schedule
Coming Soon!
Will I get a certificate at the end of the course?

Long Tracks: Yes, you will! The certificate will be issued by Redbeat Academy and endorsed by Google Cloud.

Byte Sized Courses: Yes, we will award you with a certificate for all byte sized courses with ten (10) learning hours and above. The certificate will be issued by Redbeat Academy and endorsed by Google Cloud.

BINA Digital: Yes, we will award you with a certificate upon full attendance of the program. The certificate will be issued by Redbeat Academy and endorsed by Google Cloud.

Can I get a job after the course?

Your certificate is recognised by the industry which is sufficient to land you a job. If you stand out, our trainers may recommend you to companies within the airasia and Google Cloud ecosystem, or their extensive network of businesses.

Who can I refer to get more insight on the courses?

You may drop us a message at Contact page. Our team will reply to you as soon as we can. Our working hours are 9am - 6pm on Monday to Fridays therefore do expect a slight delay in reply over the weekend.

What payment methods do you accept?

Currently, we accept online bank transfer & credit card payment.

Do you offer any free learning resources?

Yes, we do! Kindly refer to the Resources page. We have conducted free introductory sessions via our YouTube channel where you can watch it anytime and anywhere.

Can I apply the 30% discount I obtained during sign up for this course?

Yes you can! The promo code is applicable to all courses with a start date. To enjoy the discount, simply apply the promo code, RBABEST30 and check out! Do note that the promo code can be used multiple times on any of our available courses on our platform. This promo code is valid until the 31st of July 2021.

One-stop tech, leadership and innovation academy aiming to be the primary catalyst to leverage people in the digital economy within the ASEAN region. Redbeat Academy is supported by airasia Digital and Google Cloud.

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