Privacy Statement

This Website (airasiaacademy.com) is owned and operated by Redbeat Academy Sdn. Bhd. (formerly known as Koolred Sdn. Bhd.) (“Redbeat Academy”). By accessing this website, you acknowledge that you accept this Privacy Statement. In the event that you do not understand or accept any of the terms set out herein, you should discontinue your use of this Website.

We reserve the right to amend, modify, add, delete and make corrections to this Privacy Statement at any time, which are effective upon posting. Upon posting, any updated version(s) of the Privacy Statement on the Website shall supersede all previous versions of the Privacy Statement with automatic effect, without any further action by us. It is your responsibility to review this Privacy Statement periodically to be aware of such modifications.Your continued use of this Website after any such changes are released shall be deemed as your acceptance and agreement of such changes. You acknowledge and agree that all your information collected or processed by us (including all information already in our possession), shall be processed in accordance with the terms of the most recent version of the Privacy Statement found on the Website.

This Privacy Statement covers the information RedBeat Academy collects when you use our Services. It also provides information about our relationships with certain third parties that provide services in connection with the Services.

This Privacy Statement shall be read together with the Terms of Use and any other terms and conditions made available on airasiaacademy.com

The English language version of this document shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions, if any.

RedBeat Academy is AirAsia’s one-stop tech, leadership and innovation academy aiming to be the catalyst to fulfil resources for a digital economy within the ASEAN region. It allows participants of the courses to explore a wide range of business skills from project management and negotiation to leadership skills and online marketing strategy. Its professional development tutorials can help participants to learn SEO, spreadsheets, word processing, and more. These services and any other features, tools, applications, materials, or other services, offered by RedBeat Academy on any website, device or platform are referred to collectively as the “Services”.

1.What kinds of information does RedBeat Academy collect from or about you and your activities?

1.1 We may collect the following information from or about you and your activities when you use the Services:

information you give us, including your
Personally Identifiable information e.g. Name, photo, facial features, gender, date of birth, nationality, passport/identification card number, passport expiry date, passport issuing country and country of residence
Email addresses, mobile numbers or social media accounts
Credit/charge card number(s), including associated billing address(es) and expiration date(s)
Personal information provided via survey, contest or other marketing research efforts
Personal information provided to customer-service representatives to resolve issues or questions or lodging complain
information automatically collected when you use the Services, such as your location, IP address, your activity on the Services, your purchases and
information collected via cookies, web beacons or other technologies.

1.2 We may combine all of the information we collect from or about you and use it in the manner described in this Privacy Statement.

2. Are there other parties collecting information from or about me that I should be aware of while using the Services?

2.1 Companies that provide services to us – including companies that assist with payment processing, issuance of receipt for the Services purchased, merchants, retailers, partners, website, user, and business analytics, data processing, account management, advertising, and other services – may collect information on the Services. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.

3. How does RedBeat Academy use information it collects from or about me?

3.1 Payment Information: We only use payment information, (for example credit card numbers), as necessary for completing a particular transaction or fulfilling a service (for example, processing payments from our users of the Services or issuance of receipts for payments received) and to prevent abuse of the Services.

3.2 Other Information: We use the other information we collect from or about you in order to establish and enhance our relationship with you and to help deliver a first-class user experience. RedBeat Academy’s use of this information includes the following general purposes: contacting you; running the courses; fulfilling your requests for services; improving our services; conducting research; compiling aggregate data for internal and external business purposes; preventing potentially illegal activities; protecting our rights; reporting to relevant government agencies and other uses in accordance with our Terms and Conditions, and Terms of Use; and for any other purpose disclosed to you at the time we collect your information.

3.3 Promotional Communications: We may use your information to provide you with promotional information about RedBeat Academy’s features, services, and other offerings that may be of interest to you; or provide information or offers to you that are related to the Services on behalf of RedBeat Academy’s business partners.

3.4 Recommendations and Advertising: We (and service providers acting on our behalf) may use information about you, including your use of the Services, to provide recommendations and advertisements on the Services and elsewhere on the web.

3.5 Analytics: We, and/or the subsidiaries, affiliates or associates of RedBeat Academy and/or the AirAsia Group of companies (including third parties who have a business relationship with RedBeat Academy and/or the AirAsia group companies) may collate the information we collect from or about you, as well as data from other AirAsia Group companies, and use such information for purposes of research, analytics, to develop and improve any existing and future products or services offered by the AirAsia Group of companies, to explore further potential initiatives, to optimise research, improve our forecasting abilities, and for other business purposes of the AirAsia Group.

4. With whom does RedBeat Academy share the information it collects from or about me?

Personal information we collect from you may be disclosed within or outside Malaysia to

4.1 Affiliates: AirAsia Group of companies, its subsidiaries, affiliates or associates, including the entities which carry the AirAsia or AirAsia X brand.

4.2 Business Partners: Except when they are acting on our behalf or when you have provided your information as part of a co-branded promotion, we will obtain your consent before we share your contact information with business partners, or other entities that are not affiliated with RedBeat Academy so that they may send you promotional information about their products and services directly. Where we have received your personal information such as name, registration login ID (e-mail or otherwise) and/or password from any of our Business Partners, we are under the assumption consent was given by you to that Business Partner for such information to be shared.

4.3 Service Providers/Vendors/Merchants: We may also share your information with companies that provide services to us or to the AirAsia Group of companies, its subsidiaries, affiliates or associates, including companies that assist with payment processing / payment network operators (including VISA and MasterCard, where applicable), website, user, and business analytics, data processing, account management, advertising, and other services. Similarly, we may share your information with other people or entities in order to provide goods or services that you have requested or to complete a transaction at your request. Your information, including clickstream data about your use of the Services and other online activities, may be shared with these companies so this customisation can be accomplished. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.

4.4 Other Parties When Required By Law or When Necessary to Protect Your Rights or Ours: There may be instances when we may disclose your information without providing you with a choice in order to protect the legal rights of RedBeat Academy, its holding company, subsidiaries and affiliates, and each of their respective investors, directors, officers, employees, agents, and suppliers; to protect the safety and security of users of the Services or to enforce our Terms and Conditions; to protect against fraud or for risk management purposes; or to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required. If you notify us that you believe your legal rights have been violated by RedBeat Academy or another user of the Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.

4.5 Other Parties In Connection With a Transfer of Assets: If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction.

4.6 Other Parties With Your Consent: In addition to the sharing described in this Privacy Statement, and only with your consent, we may share personally identifiable information about you, for example, your name, address, telephone number, or email address, with other parties.

5. How does RedBeat Academy use and share aggregate or non-personally identifiable information?

5.1 In addition to the specific data use and sharing practices described in this Privacy Statement, we may use or share information collected through the Service for other purposes in aggregated or non-personally identifiable ways. This means that we will combine information about individuals together, or otherwise anonymise the information, so that no individual person is identifiable.

5.2 We may use information in these forms for a variety of purposes, including for research or analysis, website administration, advertising, and promotional purposes. We also may share it with various affiliated and unaffiliated entities. For example, we may share aggregate information with advertisers about the volume of use on the Services, the specific services in which users are most interested, and the effectiveness of advertisements viewed on the Services (as measured by the number of users who clicked on a particular advertisement).

6. Do I have choices about RedBeat Academy’s use and sharing of the information it collects from or about me?

6.1 You have choices about our use and sharing of certain information that we collect from or about you.

6.2 Except as otherwise described in this Privacy Statement, we will obtain your consent before we share your contact information with advertisers, business partners, or other entities not affiliated with RedBeat Academy so that they may send you promotional emails. We also may offer co-branded promotions with these business partners.

6.3 You may opt in to receive alerts or email updates from RedBeat Academy promoting our site and the Services. If you have subscribed to such content and do not wish to receive any communication from us, you may unsubscribe from our newsletters. To change your preference, you can do so on the Account settings page.

7. How does RedBeat Academy protect the information it collects from or about me?

7.1 We use reasonable physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorised use, disclosure, or modification. For example, passwords and other sensitive information are encrypted in transit. We also take steps to ensure that only those employees, agents, advisers, consultants and contractors of RedBeat Academy who have a legitimate business reason to obtain access to your information are granted access.

7.2 When you enter sensitive information (such as credit card information on our order forms), we encrypt that information using secure sockets layer technology (SSL), an industry standard protocol for billing transmission in order to help protect the financial information you send us.

7.3 Despite these efforts, please note that no data transmission or storage can be guaranteed to be completely secure. We want you to feel confident using the Services but we cannot ensure or warrant the security of any information you transmit to us.

8. Do any special considerations apply to visitors from outside Malaysia?

8.1 RedBeat Academy is a service provider based in Malaysia, and our office is headquartered in Malaysia. Please be aware that information you provide to us or that we obtain as a result of your use of the Services may be processed and transferred to Malaysia and be subject to Malaysian law. The privacy and data protection laws in Malaysia may not be equivalent to such laws in your country of residence. By using our website, participating in any of the Services, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in Malaysia.

9. What happens when RedBeat Academy changes its Privacy Statement?

9.1 From time to time, we may revise this Privacy Statement to reflect industry initiatives or changes in the law or changes to the scope of the Services or for other reasons. Therefore, it is important to check the effective date of the Privacy Statement each time you visit airasiaacademy.com or use any of the Services to ensure you are familiar with the most updated policies and practices.

9.2 You acknowledge and agree that (i) upon release of any updated version(s) of the Privacy Statement on the Website, the update version(s) shall supersede all previous versions of the Privacy Statement with automatic effect, without any further action by us; and (ii) all your information collected or processed by us (including all information already in our possession), shall be processed in accordance with the terms of the most recent version of the Privacy Statement found on the Website.

10. What technologies are used to understand how people use the Services?

10.1 We, along with our partners and vendors, use a variety of technologies to learn more about how people use the Services. This section provides more information about some of those technologies and how they work.

10.2 We, along with our partners and vendors, use other kinds of local storage, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with the Services. Sometimes called “browser cookies,” these technologies are similar to the cookies discussed above in that they are stored on your computers and can be used to store certain information about your activities and preferences, such as your volume/mute settings. However, these objects are stored in different parts of your computer from ordinary browser cookies. Many Internet browsers allow you to disable HTML5 local storage or delete information contained in HTML5 local storage using browser controls.

11. Who can I contact if I have concerns about this Privacy Statement?

If you have concerns regarding this Privacy Statement, including if you believe that RedBeat Academy may have incorrect information for you, you may contact us at airasiaacademy.com under “Enquiry Form”.

12. How do I have my data deleted?

Safe deletion is important to protect our users and customers from accidental data loss. Complete deletion of data from our servers is equally important for users' peace of mind. This process generally takes around 2 months from the time of deletion. This often includes up to a month-long recovery period in case the data was removed unintentionally. If you want to request for your data to be deleted, you may contact us at airasiaacademy.com under “Enquiry Form”.